MANAGING STRESS IN OUR LIVES

Entries in listening (5)

Sunday
Sep102017

IS KNOWING THAT WE DON'T KNOW ANYTHING CONNECTED TO BEING EMPATHIC?

I have recently been thinking about the idea that wisdom is connected to knowing that we don't know anything. I was aware of this idea from reading that after Socrates was called the wisest person in ancient Greece he at first doubted this until he realized that his wisdom was because he knew that he didn't know anything. The socalled Socratic method involves asking quesions and listening to the answers until an understanding happens. The person asking is not reacting to what is being said or correcting, giving advice, but merely asking questions to clarify the responses that are being given. There are no conclusions drawn based on previous experience nor any judgement made about what is being said. So, it is like knowing that you don't know anything as you are listening to learn about someone and refusing to think you know them. Thinking you know them allows you to judge or criticize them. 

So, if you listen to someone without your own reactions, judgments or criticisms, isn't this being empathic? Isn't this like being with someone and sharing their experience without substituting your own experience. Isn't it hard or even impossible to do this and also judge them or compete with them or reject them. So if we all listen to each other without judging or criticizing then we will all feel and be connected to each other and will all get along.

What do you think?

Sunday
Jan032016

SHAME VS EMPATHY

Empathy is good and shame is bad.  So why is this a big deal?  It may be because shame is so destructive and empathy is so helpful. What makes shame so destructive? If you have ever experienced shame [and it is possible that everyone has experienced shame] then you know how bad it feels.  Shame makes people feel alone and separated from others.  We have our unique ways of responding when we feel shame and yet certain patterns of response have been identified by Linda Hartling,Ph.D. Director of Human Dignity and Humiliation Studies, that she calls "strategies of disconnection" [from the pain associated with feeling shame] that include: 1. moving away from people by disappearing into ourselves; 2. moving toward others by people pleasing behaviors; and 3. moving against others by anger and fighting back.

What causes shame?  Some people connect shame with traumatic experiences.  So when we feel overwhelmed we feel shame?  Being overwhelmed does seem to separate us from others and likely from ourselves.  This makes being empathic or responding to empathy from others difficult, if not impossible.  What can we do?  Brene' Brown in a TED Talk about shame indicated the importance of being able to identify things that will cause each of us to feel shame.  These triggers, when we are aware of them, can be avoided at times and our awareness can allow us to cut short the shame response before it becomes powerful.  Our awareness can allow us to stop ourselves from responding in our usual and negative way, substituting a self-affirming response.  Sounds good but how do we break a pattern that often has been established over years? 

Dean Smith [long time coach of the North Carolina Chapel Hill basketball] is quoted as saying that if you make a mistake you should "recognize it, admit it, learn from it and forget it." Maybe this could help us deal with feelings of shame.  It also may be related to recommendations for how people who have been traumatized can help themselves [with the support of a therapist] by choosing to think about the past trauma and tell themselves that they don't need to be stressed by the event anymore and why, then move on and let it go [forget it?]. It also helps if we are able to calm ourselves and clear our minds and then choose to think about past traumas.  So, as I have blogged about previously, to help people recover from traumatic experiences research indicates that it is good to combine mindfulness practices [calming ourselves and clearing our  minds]; Trauma Focused Cognitive Behavioral Therapy [like what I described above] and interpersonal therapy [working with someone that you trust so you are willing to risk trying out new skills to let go of worries about past stresses].

So, what about empathy?  According to Brene' Brown, shame can't survive empathy. So, why is that?  Well, empathy connects people and shame disconnects people.  To respond empathically we need to listen to others nonjudgementally and communicate our understanding of what others are feeling. This invites responses from others and creates a sense of connection and support.  To be empathic we need to be present with others and not be reactive or judgemental.  This seems like a good way to relate to others all the time.  

 

Monday
Sep212015

WHAT IS TREATMENT ALL ABOUT?

One of my children asked me about how I help people who come to see me.  I began reflecting on the different ways that I provide support and encouragement for my patients. I was able to identify a number of different things that I attempt to do.

I believe that my first effort is to help my patients feel that they can trust me to listen to them and value their participation in their own treatment.  Their treatment is a collaborative effort and I need their input to be able to help them. I believe that my willingness to take the time required to listen to them, helps to develop the trust that is required to be able to help them.

After listening, I will ask questions to try to further define the specific nature of their symptoms as they experience them.  I also will be sure that I ask about any stressful events in their lives and what they remember about them as well as whether or not they think about them now. I also carefully go over all of their experiences with medications and supplements.  I will then go over their responses to checklists that I asked them to fill out before beginning our time together.  

After I have a beginning understanding of some of their symptoms and stresses as well as how they cope and their strengths, together we will talk about possible diagnostic understanding and options for beginning treatment. 

I feel that it is important that any initial diagnostic understanding be linked to specific symptoms they are having and the treatment I suggest is also specifically targeting some or all of their symptoms.  We then discuss how they can use their coping skills to reduce their symptoms and to improve their quality of life.  We also discuss new skills that they can develop and what symptoms they are focusing their skills on reducing.  

At every appointment, we review progress in reducing symptoms and improving their quality of life.  I listen carefully to what they report about how they are doing and I am careful to encourage them to pay attention to everything they are experiencing regarding their treatment as I have often seen that even things like unintended missing medication doses can represent their brain telling them something important about their medications.

I also write down suggestions and possible ways to use specific coping skills that we have discussed and give this to my patients at the end of each visit.  


Saturday
Jul182015

LISTENING, REALLY LISTENING...WHY IS THIS SO IMPORTANT?

Over and over recently I have seen how listening can reduce stress in our lives and help us to be more confident.  So, how can listening help reduce stress and improve our confidence?  My initial awareness of the significance of listening came when some of my patients talked about trying to help their friends deal with grief.  My patients felt bad that all they could do was listen to their friends. When we discussed their friends response to being listened to, it seemed to be positive. Another patient indicated that when she responded emotionally to her friend who was experiencing grief and said that she knew what her friend was experiencing, her friend became angry.  We then wondered if listening was really being empathic and saying how you feel or that you understand, is not empathic but really being sympathetic.  So sympathy seems to be more about the person who is trying to console the other and actually may separate themselves from the one they are trying to console.

Maybe listening is really like meditation, like being present with ourselves and the person we are listening to. if listening is a way to be empathic then does that mean that being empathic is like being present with someone [and with ourselves]?

Another benefit associated with listening without our own agenda is that when we do this our brains seem to be working optimally as we realize that we remember everything that we are hearing and then we are able to respond without worrying or feelling stressed.  

So, does that mean that listening to others and ourselves is like being present with others [and ourselves] and is a very good way to us our brains?

 

 

Sunday
Aug182013

LISTENING...REALLY LISTENING

Over the past several weeks the topic of listening has come up in my work.  Often, the importance of listening or being listened to is not recognized.  Frequently, people are upset because they don't know what to do to help people who are distressed.  They want to do something to help these people who are suffering, but they don't know what they can do.  This inevitably leads to a reflection on what is missing for these people who are distressed and experiencing a crisis. From their own experiences [and from my own] we wonder if feeling alone and isolated and disconnected is what people in crisis are experiencing.  So, that might mean that they are missing feeling the support and encouragement of another person, the feeling of being cared about.  This then led to recognizing that "just" listening might be helpful, even without  "dong anything" except listening.  As we discussed listening and how that can be experienced as being with the person that you are listening to, the importance of listening became clearer.  We then concluded that just listening can be and likely is a powerful way of being with someone in their time of need.  I then thought about the importance of listening without adding our two cents as this can interfere with the support that we are trying to provide the other person.  So, to actually listen and not give advice, etc. is important and one practice that can help us to do this is called "active listening."

You can check the internet regarding active listening. My understanding of this is that we focus our attention on the person who we are listening to.  We then repeat what we have heard to be sure that we have been listening and understanding what is being said.  We can ask a question clarifying what had been said but are not to add comments, advice, side-comments, moans or groans, or distracting behaviors like rolling our eyes or body postures that are in effect the same as making comments.  When the other person is finished.  You might ask if there is anything else they would like to share.  Then you might thank them for sharing with you and then look for another topic or share something yourself that might be stimulated by what  you have heard but is not a commentary on what you have heard.  This can be more difficult than you think.  

Actually listening to someone, and not commenting or correcting or giving advice, is a powerful way to support and encourage others....even if we mistakenly feel like we aren't doing anything.  Try it!